Each and every one of our residents is treated as an individual.
Therefore, the care that each of our residents receive is individual and appropriate to them.
We assess each resident prior to admission so that we know that their needs can be met and a care package can put in place for them.
As part of this process we will visit their current residence whether that may be their home, hospital or another care facility.
We will speak with the resident and their family, friends or carers so that we have a clear picture of who they are and what level of care they require.
We gather as much information about our residents as we can from all sources available to us, such as their hobbies and interests, their former occupations, nutritional and dietary needs and preferences all so that we can provide a service that is individual to them and integrate their life experiences into their day to day living.